“Don’t take it personally, it’s just business”. This expression really, really gets my goat.
There simply isn’t a difference between your personal values and your business values. Business is a part of life and the way you act in business is the way you act in life. If you tread on someone at work, you tread on someone, period – no caveats, no excuses.
”Real integrity is doing the right thing, knowing that nobody’s going to know whether you did it or not” Oprah Winfrey
Conscious-Business.org.uk 
February 1, 2010 at 11:07 pm
Everything is personal. Life is personal. Unfortunately, we live in a culture that no longer values integrity. People rationalize, self-justify, blame others, hide in the dark, and if they are not totally gone, if they are still able to recognize the reality of “right and wrong,” they are loathe to ever admit that anything they do is “wrong.” Cynical? Less than you think.
I would faint if a business, employee, person actually said, “I’m sorry.”
-Michael